It is very fair to say that Italy has not been at the forefront of the internet revolution. Many businesses here have no internet presence and the phone and not e-mail is the preferred means of communication.
We have quite often e-mailed Italian businesses and have never received a supply. I have recently received a response from the Italian post office, whose website states that queries can be made by phone or e-mail.
The e-mail I received contained a word document which asked me to call the freephone service.